It can be frustrating to have your document all ready to go but when you try to print you're not able to. In this article we'll walk you through a few steps you can try to get printing from Microsoft Office for Mac working again.
2020-3-30 Part 2: How to Uninstall Office 2011/2016 (365) on Mac Manually. If you want to completely uninstall Microsoft office on mac like your Word, Excel, PowerPoint, OneNote, and Outlook, then all you need to do is to follow the simple guides indicated below. However, for you to do this, you must be able to sign in as an administrator on your Mac. If you’ve simply had enough of Office 2016 crashing on your Mac or just want to completely remove it, here’s how to fully uninstall Microsoft Office 2016 for Mac.Office 2016 is a huge package taking up more than 6GB of disk space (compared to 2.5GB in Office 2011 for Mac.
In this article I'm going to assume that you've already checked a few of the obvious things such as:
Is the printer turned on?
Is there paper, ink and/or toner in the printer?
All cables to the printer and the computer are securely connected?
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Note: If your printer is displaying an error message please contact the manufacturer of the printer for support of that specific error message.
This article is for troubleshooting when you can't get your document to print at all. If you have questions about how to print a document in Office for Mac or how to do special things like print on both sides of the page (duplex) see Print a document in Word for Mac.
Make sure you have all Apple software updates installed
The first thing to do in troubleshooting print issues is to make sure you have all of your Apple software updates installed. To do that: click the Apple button at the top left corner and choose Software Update. Walk through the Software Update wizard and have it download and install any updates that it finds.
Once the updates are complete, reboot your computer then try your print job again. If it still won't print your printer may be paused or another print job may be holding up the queue.
Make sure your printer isn't paused
Click the printer's icon in the Dock to open the printer's queue window .
If you see the Resume button in the toolbar that suggests that the printer is paused. Click the Resume button and see if printing proceeds.
If the printer isn't paused, but print jobs are stacking up anyhow, it's possible that another print job is holding up the queue because of an error with that job. To clear that job select it, then click the Delete Job button on the right .
Test printing in a new document
It's possible that the problem is in your document, so let's try printing from a different document to test that idea.
Create a new file in the Office program (Word, Excel, PowerPoint etc.) that you're having trouble printing from. To do that click File > New
Type a few words of random text
Try to print the document
If it prints successfully that tells us that the problem is in your existing document. See Troubleshoot damaged documents in Word for Mac.
If it doesn't print successfully try changing the font of your text by selecting your sample text, choosing the Font drop down on the ribbon, and selecting a different font. Try printing again. If it prints successfully that tells us the problem is with the font you're using. The easiest solution is to use a different font for your text.
Try printing from another program
To test whether another program can communicate with the printer, and whether the printer driver is functioning, try to print from another program such as Notes. Start the Notes app on your Mac, open an existing note or create a new note with some sample text, then click File> Print and see if it will print.
If it prints successfully from Notes that tell us that you have a problem with your installation of Microsoft Office. In that case you may need to uninstall Office 2016 from your Mac and then reinstall it. See Troubleshoot Office 2016 for Mac issues by completely uninstalling before you reinstall.
If it does not print successfully from other programs that suggests there may be a problem with the printer drivers or configuration.
Delete the printer and reinstall it in OSX
To delete and add the printer, follow these steps:
Click the Apple logo in the upper-left of the screen
Click System Preferences
Click Printers & Scanners
Select the printer that you want to remove
Click Delete (-)
To add a new printer and test it, Click Add (+)
In the Connection Method list, click the connection method that your printer uses
In the Printer list, click the printer that you want to add, and then click Add
Go back to your Microsoft Office application and try printing to the printer you just re-added. If it still won't print, it may be that you need to replace your print driver files.
Remove and reinstall your print driver files
Deleting and reinstalling your printer resets that printer's settings but may not always replace the print driver files. Follow these steps to replace those:
Click the Apple logo in the upper-left of the screen
Choose System Preferences
Choose Printers & Scanners
Control+Click anywhere in the device list. Choose Reset printing system from the shortcut menu.
In Finder choose Go > Go to Folder and go to the /Library/Printers/ folder.
In the Printers folder that appears click Edit > Select All then choose File > New folder with Selection to create a new folder containing those drivers. The folder will be named 'New Folder With Items' by default, which is fine for our purposes. When we're done you can delete that folder to save space.
Repeat the process you did for deleting and reinstalling the printer. This time your system will download and install new printer drivers too.
Go back to Office and test your printing again. If it still doesn't work your printer preference files might be causing the problem.
Replace the printer preference files
Corrupted printer preference files may cause printing issues. To replace the printer preference files, follow these steps:
On the desktop, click File, click New Folder, type Print Prefs, and then press RETURN on your keyboard
On the Go menu, click Home
Open Library
Note: The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu
Click Preferences
Hold down the Apple or Command key, and then click each com.apple.print.*.plist file. For example, hold down the Apple key, click com.apple.print.PrintCenter.plist, and then click com.apple.print.PrintingPrefs.plist. In this example, the com.apple.print.PrintCenter.plist and com.apple.print.PrintingPrefs.plist files should be highlighted
Drag the files that you highlighted in step 5 to the Print Prefs folder that you created in step 1.
Restart your Mac
Try printing again from Microsoft Office for Mac.
See also
If you’ve simply had enough of Office 2016 crashing on your Mac or just want to completely remove it, here’s how to fully uninstall Microsoft Office 2016 for Mac. Office 2016 is a huge package taking up more than 6GB of disk space (compared to 2.5GB in Office 2011 for Mac) with hundreds of files, libraries and components. It’s important therefore when uninstalling it that you make sure you uninstall all components, not just the main applications such as Word, Excel, Outlook and PowerPoint. Unfortunately, Microsoft don’t make this as easy as it should be so here we show you the easiest and quickest way of uninstalling Office 2016 on Mac to make sure that nothing is left behind. Note that if you use Time Machine, there’s no need to uninstall Office 2016 if you just want want to uninstall an Office for Mac update.
Uninstall Office 2016 For Mac The Easy Way
How To Reinstall Macos
The easiest way to completely uninstall Office 2016 for Mac and ensure that no files or folders are left behind is with an uninstaller app. Using an uninstaller is more effective than just dragging and dropping programs to the Trash because they detect all associated files and folders that could be left behind.
- Download and install AppCleaner. AppCleaner is a free tool which properly uninstalls applications in your Mac. It searches for all files and folders associated with Microsoft Office and then deletes them all during installation. Simply select or search for Microsoft Office 2016 applications, make sure all the folders and files you want to remove are selected and click Remove. Here’s an example uninstalling Microsoft Remote Desktop:
You will be simply asked for your admin password to complete the uninstall which will be done instantly when you click Remove. Note that there are also other uninstallers such as AppZapper that do the same job as AppCleaner but AppZapper costs $12.99 whereas AppCleaner is free.
Remove Office 2016 For Mac The Hard Way
Using AppCleaner is the quickest and easiest way to ensure that Office 2016 for Mac is removed from your Mac. However, you can also remove Office for Mac 2016 manually if you want to but we don’t recommend it because it’s considerably more complicated and only does exactly the same thing as AppCleaner.
Here’s how to remove Office 2016 for Mac manually.
Reinstall Microsoft Office 2016 Mac
Format Macbook Pro
Go to your Applications folder in Finder. Hold down the CMD key next to the space bar and select all Office 2016 for Mac programs that are installed i.e. Microsoft Excel, OneNote, Outlook, PowerPoint and Word. Then Ctrl-click or right-click and select Move to Trash:
However, this is only part of it. You must then manually remove all of the separate components and folders that are not removed using this method. Microsoft has posted full instructions on how to do this here but it’s a messy, time-consuming process that yields no better results than using AppCleaner.
Free Microsoft Word
If you have any questions, problems or issues on removing Office 2016 from your Mac, let us know in the comments below. You may also find our guide to fixing Office 2016 crashes on Mac useful too. If you just want to roll back and Office for Mac update, check out our guide about how to uninstall Office for Mac updates.