If you use Microsoft PowerPoint on your Mac, you can save the presentations you create and open them in Keynote, Apple’s presentation app. It’s a handy feature to use in case you can’t.
Note
Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.
When you try to start PowerPoint for Mac, you may receive the following error message:
Microsoft PowerPoint has encountered a problem and needs to close. We are sorry for the inconvenience.
This behavior may occur if any one of the following conditions is true:
To resolve this issue, follow these steps. You may find it helpful to print this article before you continue.
On the Apple menu, click Force Quit.
Select an application in the 'Force Quit Applications' window.
Click Force Quit.
Repeat the previous steps until you quit all active applications.
Warning
2015-11-9 Microsoft Office Programs Will Not Open I have Office for Mac installed on my Macbook Pro running El Capitan. Since my computer has always had issues with running the MS Office suite (it is slow as molasses), I decided to use one of my Office 365 downloads in an effort to 'upgrade' to the latest versions (assuming it'd be better). Office for Mac with Office 365, gives you power and flexibility to get things done virtually from anywhere. Find the right Office for you. Learn how Microsoft uses ads to create a more customized online experience tailored for you. You are currently viewing our website for: Canada - English. Apple's programs are nice, and they are cheaper than Microsoft's. Enter OpenOffice OpenOffice is a totally free office suite. Yes that's right, totally free. It's an open source project, which means it's not made by a company, it's made by it's users and fans. To a traditional Mac or Windows user, free software usually means a poor quality demo. Step 2: Remove Excel preferences and Office settings. Make sure that all Microsoft Office for Mac programs are closed. On the Go menu, open the root/hidden Library folder. Note The Library folder is hidden in Mac OSX Yosemite. To display this folder, hold down the OPTION key while you click the Go menu. Open the Group Containers folder. No microsoft office programs will open on mac.
When an application is force quit, any unsaved changes to open documents are not saved.
When you are finished, click the red button in the upper-left corner of the screen, and then go to 'Step 2.'
Quit all Microsoft Office for Mac applications.
On the Go menu, click Home.
Open Library.
Note
The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.
Open the Preferences folder.
Look for a file that is named com.microsoft.powerpoint.plist. If you locate the file, move it to the desktop. Start PowerPoint, and check whether the problem still occurs. If you cannot locate the file, the application is using the default preferences.
If the problem still occurs, quit PowerPoint, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.powerpoint.plist file to the trash.
Quit all Microsoft Office for Mac applications.
On the Go menu, click Home.
Open Library.
Note
The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.
If Office activation fails, see.Installation notesInstallation notesCan I install Office 2016 for Mac and Office for Mac 2011 on the same computer?Yes, you can install and use Office 2016 for Mac and Office for Mac 2011 at the same time. Microsoft office for mac download problems.
Open the Preferences folder.
Open the Microsoft folder.
Look for a file that is named com.microsoft.powerpoint.prefs.plist. If you locate the file, move it to the desktop. Start PowerPoint, and check whether the problem still occurs. If you do cannot locate the file, the application is using the default preferences.
If the problem still occurs, quit PowerPoint, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.powerpoint.prefs.plist file to the trash.
If the problem continues to occur, go to the next step.
For information how to 'clean start' your computer, click the following article number to view the article in the Microsoft Knowledge Base:
2398596 How to use a 'clean startup' to determine whether background programs are interfering with Office for Mac
If the problem continues to occur, go to the next step.
Sometimes, a specific user's information may become corrupted, and this may prevent installation, startup, or use of some applications. To determine whether this is the case, you can log on to the computer by using a different or new user account, and then test the application.
If the problem no longer occurs, the cause exists within the user's home folder. If you think that the user account was responsible, you can continue to troubleshoot by using the new user account.
Note
For help moving your user files to the new account, contact Apple.
If the problem continues to occur, go to the next step.
You can use the Repair Disk Permissions option to troubleshoot permissions problems in Mac OS X 10.2 and later versions. If the permissions for your Microsoft software are incorrect, Office for Mac applications may start slowly or perform slowly. To use the Repair Disk Permissions option, follow these steps:
Note
The Disk Utility program only repairs software that is installed by Apple. This utility also repairs folders, such as the Applications folder. However, this utility does not repair software that is in your home folder.
For information about how to manually remove and then reinstall Office, see the following article:
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The information and the solution in this document represent the current view of Microsoft Corporation on these issues as of the date of publication. This solution is available through Microsoft or through a third-party provider. Microsoft does not specifically recommend any third-party provider or third-party solution that this article might describe. There might also be other third-party providers or third-party solutions that this article does not describe. Because Microsoft must respond to changing market conditions, this information should not be interpreted to be a commitment by Microsoft. Microsoft cannot guarantee or endorse the accuracy of any information or of any solution that is presented by Microsoft or by any mentioned third-party provider.