You're trying to install Office 365, Office 2016, or Office 2013 and the installation becomes unresponsive (hangs or freezes) at approximately the 90% mark of completion. This problem can occur if Windows Installer is busy.

If Windows Update is using Windows Installer, the Office installation has to wait until the update process has finished with the Windows Installer. Also, if Windows Installer itself is hanging, Office won't be able to get past the 90% mark. How you can proceed depends on whether you've already cancelled the Office install, in this case you'll need to try installing Office again; or Office is still trying to install, you'll need to end the Windows Update. Select from below.

If the steps below don't work, see Office is taking long to install for other solutions.

OSX: Outlook for Mac 2011 crashes or hangs at startup November 26, 2013. When you start Outlook for Mac 2011, the application crashes or hangs. Minimal set of drivers and startup programs so that you can determine whether a background program is interfering with Microsoft Office for Mac 2011 applications. This kind of startup is known as a. If this is the first time you're installing Office you may have some setup steps to do first. Expand the learn more section below. However, if you're reinstalling Office, you've already redeemed a product key, or you're installing Office at work or school and know you have a license, then go to the section sign in and install Office on your PC or Mac.

If you've already cancelled Office install, try installing Office again

If you've cancelled the Office install, you'll need to re-try the install, but before you do that check if Windows Update has completed.

  1. Press ctrl+alt+delete on the keyboard, and select Task Manager (or Start Task Manager on Windows 7).

  2. Select the Processes tab, and look for the Windows Update Standalone Installer (wusa.exe). If it's not displayed in the list, the update has completed.

    For reinstall instructions, see Install Office on your PC or Mac.

If you haven't quit the installation, use Task Manager to end the Windows Update process.

If Office is still installing, end the Windows Update

You could wait for Windows Update to complete, but could run into further delays. It's more reliable to just end the Windows Update process in Task Manager so Windows Installer can proceed and be used for the Office installation. Do the following procedure to end the Windows Update process.

Note: Disabling Windows Update could affect the installation of a valid Windows update. If you restart your computer after the Office installation, the Windows Update process should continue. See Step 5 below if it doesn't.

  1. Leave the Office installation running..waiting at 90%.

  2. Press ctrl+alt+delete on the keyboard (hold down all keys simultaneously), and select Task Manager (or Start Task Manager on Windows 7).

  3. On the Processes tab, select Windows Update Standalone Installer (wusa.exe).

  4. Select End task (or End Process on Windows 7). The Office installation should now resume and complete.

  5. After the installation has completed, Restart your computer to let the Windows Update process restart as needed. You may have to manually restart Windows Update by selecting your Windows version here.

Manually restart Windows Update

Hang

Microsoft Office Keeps Freezing On Mac

  • For Windows 10, go to Update Windows 10

  • For Windows 8.1, go to Windows Update: Frequently Asked Questions

  • For Windows 7, go to Install Windows Updates in Windows 7

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AutoUpdate 3.0.5 was installed with the last Office update a few days ago. Microsoft has backed off from the mess it made with a new version of AutoUpdate you can download now. The problem only happens if you're using both the Office 2016 preview Microsoft has posted as well as Office 2011.

Once you installed the previous version of AutoUpdate, you'd find that it would locate but would be unable to install an update to Office 2011. What's worse, the AutoUpdate program would grab lots of memory and generally make a mess of things. People were running into this problem:

To get past it, the easiest thing to do is to to run AutoUpdate again. It'll find the updated version of itself and install it. To do so, just select the 'Check for Updates' option in the Help menu of any open Microsoft application.

Microsoft Office Hangs On Mac Windows 10

If that doesn't work, or if you don't trust AutoUpdate to do the right thing, you can download the latest updater from Microsoft's web site and install it yourself. That'll download to your Downloads folder as a .pkg file.

How to run the AutoUpdate installer

  1. Double-click on 'Microsoft AutoUpdate 3.0.6.pkg' to launch the installer.
  2. Click Continue.
  3. Click Continue again to install it to your Mac's hard drive.
  4. Click Install.
  5. Enter your administrator password and click Install Software.
  6. After it's done click the Close button.
Microsoft Office Hangs On Mac

That's it.

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