I Can't Sign Into My Microsoft Account From Onenote Mac

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If you are unable to sign into Microsoft Office (or Outlook repeatedly prompts you for login, does not show any data, edit a Word/Excel/PowerPoint data file, or receive encrypted connection error) it may be due to a NetID password change, a NetID change, or corrupted account credentials. Follow some common solutions to this issue below. Microsoft lync for mac keeps disconnecting.

2018-2-1  Cannot sign in OneNote on Mac Split from this thread. I am experiencing his same issue. The normal Mac sign in issue can be fixed with the steps. On the other hand, Mac doesn’t support local notebooks so far. Are you signing to Microsoft account or work or school account? Change an account to see the result. Thanks, Rena. 2018-4-25  Can't Sign In to OneNote on Mac I am able to use OneNote Online through my browser, however I'm unable to login through the actual app. What account are you using to sign into OneNote? A Microsoft account or work/school account? Can you sign into other Office application with that account? Regards, Zixuan. 2019-8-19  If you still can't get back in to your account, find your issue below and expand that section for help. Show all I forgot the email address, phone number, or account name I use for my Microsoft account.

Possible solutions

  • Option 1 - Update your software to the latest version
    • Windows OS
      Run Windows Update and install the latest updates.
      Windows Office
      Follow steps to update Office.
      Mac OS
      Run Office Updates.
Mac
  • Option 2 - Your account was compromised and you are blocked from connecting
    • Review your client protocols. If your client protocols are disabled, contact the DoIT Help Desk.

  • Option 3 - Reset/Remove your account credentials from within your OS
    • Windows OS
      Remove/Delete all Outlook/Office records from within credential manager.
      Mac OS
      Access the keychain application and remove/delete any of the following records: Microsoft Office Identities Cache 2Microsoft Office Identities Settings 2 and any ADAL, Microsoft, or Office entries that are listed within the 'Name' or 'Kind' columns. Note: search for 'microsoft' and 'adal' within the keychain application and delete all returned results. Detailed steps.

  • Option 4 - Delete license files - MacOS only
    • Remove license files on a Mac.

  • Option 5 - You are not authenticated into Office using your UW-Madison Office 365 account
    • Confirm you are authenticated with your Office 365 account.

  • Option 6 - If your computer is not connected to UWNET/Campus network, use WiscVPN

  • Option 7 - Download and run Microsoft's Support and Recovery Assistant for Office 365
    • Windows OS
      Note: Only available for Windows. This tool must be run on the affected machine.
      Download the tool here: Fix Outlook and Office 365 problems with Microsoft Support and Recovery Assistant for Office 365.

  • Option 8 - Delete Cached Preferences
    • Mac OS
      Note: Only available for Mac OS.
      • Outlook Desktop Client

        • Delete Cached Preferences

          1. Quit Outlook
          2. Open Terminal (click the Spotlight search glass in the top right corner and type terminal).
          3. Type: defaults delete com.microsoft.Outlook (to delete the old preferences).
          4. Type: killall cfprefsd (to kill the cached prefs).
          5. Quit Terminal.
          6. Launch Outlook and check.

  • Option 9 - Sign out of the connected device associated with the Office email account
    1. Sign into the account: https://portal.office.com/account/.
    2. Select View apps & devices from within Office apps & devices module.
    3. Click DEVICES and sign out of all the devices that you are singed into. This will prompt the user to authenticate via NetID login on all the devices they are connected to via their Office 365 account.

Sign In To My Microsoft Account


  • Option 10 - Fully uninstall and reinstall Microsoft Office

    • Uninstall Office

      Windows OS
      Review the following Microsoft documentation for instructions.
      Mac OS
      Review the following Microsoft documentation for instructions.

      Install Office

      Follow steps outlined in Office 365 - Download/Install Office 365 document.


Keywords:microsoft office365 o365 reset 2016 2019 proplus windows mac outlook on the web credentials manager vault web service account updated changed stored send receive email login log on log in repeated repeating multiple attempts many lot times new error compromised client access loop repeat keychain netid password change An encrypted connection to your mail server services is not available repeatedly prompts data files profile excel powerpoint outlook word activated blocked account something went wrong and outlook couldn't setup your account Sorry, another account from your organization is already signed in on this computer troubleshooting doesn't allow editing on mac does not sync syncing connectSuggest keywordsDoc ID:61054
Owner:Ara M.Group:Office 365
Created:2016-02-23 11:22 CDTUpdated:2020-02-21 10:50 CDT
Sites:DoIT Help Desk, DoIT Tech Store, Office 365, Wisc Account Admin
Feedback:5152CommentSuggest a new document
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Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Symptoms

After you start OneNote, you do not see the notebooks that you expect to see.

Cause

This issue occurs if you are not logged in with the correct Microsoft account or work or school account.

Resolution

Step 1: Locate your notebooks by using OneNote Online

  1. Go to https://www.onenote.com.

  2. Click the Sign In button at the top-right corner of the screen. If you don't see the Sign In button, click the Sign out link, and you will be directed to Sign In.

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  3. Click Sign In, and then select an account type.

  4. A work or school account takes you to your company or school Office 365 sign-in page. A Microsoft account takes you to an MSA sign-in page.

You should now see your notebooks on OneDrive or OneDrive for Business, depending on which account you signed in with. Note which account you used to access your notebooks so that you can make sure you're signed in with the correct account in OneNote on your other devices.

I can't get signed into my Microsoft account – what next?

Try signing in to your Microsoft account directly by going to https://account.microsoft.com and then selecting Sign in. If you cannot sign in, this means you're using the incorrect email or password for your Microsoft account, or that you don't have a Microsoft account.

Step 2: Connect OneNote to the correct account

Now that you know which account contains your notebooks, sign out of the accounts in OneNote, and sign back in with the correct account.

Win32 OneNote:

  1. Start OneNote 2016 for Windows. If you haven't signed into a Microsoft account or to a work or school account, you will be prompted to sign in when you start OneNote. Use the account that you used in step 1 at the top of the 'Resolution' section.

    If you do not see your notebooks, go on to step 2.

  2. On the File menu in OneNote, click Account, and then click Remove next to any Connected Services.

  3. Click Sign out to sign out of the current account.

  4. Click Sign In to enter your account credentials. Enter your Microsoft account if your notebooks are stored on OneDrive, or enter your work or school account if your notebooks are stored on your work or school locations or OneDrive for Business.

  5. Click Open.

  6. Depending on whether you're signed in with a Microsoft account or with a work or school account, you will see options for OneDrive or OneDrive – Personal. Click the desired location to see your notebooks.

OneNote Universal

  1. Start OneNote Universal. If you haven't signed in to a Microsoft account or to a work or school account, you will be prompted to sign in when you start OneNote. Use the account that you used in step 1 at the top of the 'Resolution' section.

    If you do not see your notebooks, go on to step 2.

  2. On the File menu in OneNote, click Settings, and then click Accounts. Click each account that's listed, and then click Sign out.

  3. Restart OneNote. You will be prompted to sign in with a Microsoft account or with a work or school account. Enter the credentials for the location where your notebooks are stored, most likely a OneDrive – Personal account or a work or school account.

  4. On the File menu, click More Notebooks. OneNote will show you the notebooks that are stored in that location. If you are signed in to more than one account, such as to both a Microsoft account and a work or school account, you will see notebooks from all the locations that are listed under More Notebooks.

OneNote for Android:

  1. Start OneNote for Android. If you haven't signed into a Microsoft account or work or school account, you will be prompted to sign in when you start OneNote. Use the account that you used in step 1 at the top of the 'Resolution' section.

    If you do not see your notebooks, go on to step 2.

  2. In OneNote, click the vertical ellipsis (…) icon in the upper-right corner, click Settings, and then click Account.

  3. Click Sign Out to sign out of your accounts.

  4. Add your account back by tapping Add your personal Microsoft accountor Add your work or school account.Use the account that you used in step 1 at the top of the 'Resolution' section.

  5. If you don't see the notebook that you want, click Open Notebook on the home screen in OneNote. OneNote will show you the notebooks that are stored in that location. If you are signed in to more than one account, such as to both a Microsoft account and a work or school account, you will see notebooks from all the listed locations.

    You can click a notebook to open it, or you can add a work or school account to connect to your work or school notebooks.

OneNote for iPhone or iPad

  1. Start OneNote for iPhone or iPad. If you haven't signed in to a Microsoft account or to a work or school account, you will be prompted to sign in when you start OneNote. Use the account that you used in step 1 at the top of the 'Resolution' section.

    If you do not see your notebooks, go on to step 2.

  2. In OneNote, click the File icon in the upper left, click Settings (the gear icon), and then click Account.

  3. Click each account, and then click Remove Account until all the accounts are removed.

  4. Add your account back. In OneNote, click the File icon in the upper-left, click Settings (the gear icon), click Account, and then click Sign in.

  5. Enter your Microsoft account or your work or school account.

  6. If you don't see the notebook that you want, click the File icon on the OneNote home screen, and click then the Open folder icon in the lower-left corner.

  7. OneNote will show you the notebooks at that location.

I can't remember the Microsoft account I use with Office

Check out this article, which contains information about determining which Microsoft account was used to purchase and activate Office.

I forgot the password for my Microsoft account

Reset the password of your Microsoft account:

  1. If you forgot the password for the Microsoft account that you associated with Office, you can reset it at https://account.live.com/ResetPassword.aspx.
  2. Follow the guidance to reset your password.

I forgot the password for my work or school account.

Microsoft

In this situation, you must contact the IT admin for your work or school for assistance in resetting your password.

How do I add an additional Microsoft account or an additional work or school account to OneNote?

Windows 32-bit
  1. On the File menu in OneNote, click Accounts.
  2. Click Add Account.
  3. Enter your Microsoft account or your work or school credentials.

My Microsoft Account Information

You should now see it as a Connected Service. If you click Open, you will see it as an available location under Open from other locations, from which you can open or create other notebooks.

OneNote Universal
  1. On the File menu in OneNote, click Settings, and then click Accounts.
  2. Click Add account.
  3. Enter your Microsoft account or your work or school credentials.
OneNote for Android

  1. In OneNote, click the vertical ellipsis (…)icon in the upper-right corner, click Settings, and then click Account.

  2. Click to add your personal Microsoft account or your work or school account.

OneNote for iPhone and iPad

Microsoft Office 365 Login

  1. Cick the Fileicon in OneNote in the upper-left corner, click Settings(the gear icon), and then click Account.

  2. Click your account, select Add a Service, and then add the additional location where your notebooks are stored.

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